Returns & Exchange Process
STEP 1: Submit Your Request
To begin your return or exchange, please visit: 🔗 https://elvnactive.com/apps/return_prime
Please keep the following handy:
- Mobile Number / Email Address
- Order ID
Enter your details and select the item(s) you'd like to return or exchange. You'll be guided through the steps directly on the portal.
STEP 2: Courier Pickup
A pickup will be arranged from your registered address within 2–4 business days. Please ensure the item is packed securely in its original packaging before the pickup arrives.
STEP 3: Quality Check at Warehouse
Once the item reaches our warehouse, our team will complete a quality check within 2–3 business days.
Items must meet the following conditions to pass QC:
- Unworn and unwashed
- Free of stains, perfume, or makeup
- Tags intact and attached
- Returned in original condition
STEP 4: Resolution
✅ If QC passes: Your credit note (valid for 12 months) or exchange order will be processed and confirmed via email.
❌ If QC fails: The item will be shipped back to your address and you'll be notified with the reason.
For any assistance, please reach out to us at support@elvnactive.com
